GEMS 2.0 to transform customer experience and deliver tech-driven productivity and efficiency

Hyderabad, Telangana, 04 September 2023: Gati Limited, an Allcargo Group company and one of India’s premier express logistics and supply chain solutions providers, has partnered with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to develop Gati Enterprise Management System (GEMS) 2.0.  Gati's core operational software system, GEMS 2.0, aims to offer an enhanced customer experience and a modern tech-driven interface while increasing efficiency and lowering costs.

The future-ready software application leverages Tech Mahindra’s expertise and focuses on cloud-native applications, reiterating the organisation’s commitment and investment towards next-generation digital transformation and Cloud initiatives. The partnership is focused on replacing Gati’s legacy application with a digital, scalable, and more agile cloud-based application for operational excellence and the highest level of customer experience. 

Vivek Agarwal, President - APJI (Enterprise), Corporate Development, Tech Mahindra, said, "The strategic deployment of new-age, data-driven technologies is at the core of revolutionising operational efficiency and customer engagement in the logistics and supply chain industry. Our partnership with Gati in designing and developing GEMS 2.0 will help the organisation boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment.”

Tech Mahindra will enable Gati, over the next 18-24 months, to custom develop GEMS 2.0 from scratch, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc.

Commenting on the collaboration Mr. Pirojshaw (Phil) Sarkari, MD and CEO, Gati Express and Supply Chain Pvt. Ltd. (GESCPL) said, “GEMS which was rolled out 20 years back is a pioneering initiative in the logistics industry. We are delighted to partner with Tech Mahindra to create a transformed GEMS on a micro services platform to provide customers ease of doing business. This partnership is a major step forward in delivering operational excellence and a superior customer experience and a part of Allcargo Group’s continued focus on empowering Gati reach greater heights.”

The architecture of GEMS 2.0 will be micro-services-based and event-driven through rule engines, with an infrastructure designed and developed on cloud, with a mobile and security-first architecture approach aimed at delivering consistent performance across the company’s geography of operations. GEMS 2.0 will deploy automation at various levels and extensively leverage data analytics, artificial intelligence (AI) and machine learning (ML). In addition, drawing strength from the intuitive and consistent UI/UX design, GEMS 2.0 will offer on-demand customisation and a multi-browser friendly user experience. 

G S Ravi, EVP & Group CIO, Gati Limited. said, “The core vision of developing GEMS, an advanced real-time Enterprise Resource Planning platform, was to put customer first, optimize processes and to achieve better workflow management.  Developing GEMS was a part of Gati’sevolution from a prominent express distribution player to an end-to-end logistics company. With its innovative digital solutions and proven competencies, Tech Mahindra will help us build the required tech-backbone to achieve the speed and agility necessary for Gati’s business.”