
Question: Presently we are monitoring KPI of customs clarence time to measure performance of Internal Customs clearance team and Customs Broker. Can you suggest what additional KPI in imports area can be implemented?
Solution: I am happy to see your question asking for more KPI. Related with Performance, KPI, improvement there 3 most important quotes, I am sure you will find them interesting. While finalizing additional KPI you must keep above points in mind.
Additionally, KPI needs to be SMART.
Few important points in addition to SMART . . .


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